questions

Orders are dispatched on Tuesdays and Fridays. You choose the dispatch date in your bag. Order by midnight on Sunday for Tuesday, or by midnight on Wednesday for Friday.

Not the delivery date itself, but you choose the dispatch date in your bag. Orders go by Royal Mail Tracked 24, so a box posted on Tuesday usually arrives on Wednesday, and one posted on Friday usually arrives on Saturday.

Yes, on any box. Add it in your bag before checkout and we write it out by hand.

Of course. Put their name and address in as the delivery address at checkout, and add a message to the box in your bag if you would like one.

For larger orders, send the details through the corporate enquiry form and we aim to reply within two working days.

Yes, every month. The box of six has three brownies and three blondies, one of each of that month's flavours.

Choose monthly on the box of six and check out as normal. Your first box goes out on the dispatch date you pick. Later boxes are charged each month on the date you ordered and go out on the first Tuesday or Friday at least two days after that. Each box is £20.00, £2.00 less than buying one off, plus £4.50 delivery. Over a year that is £24.00, which means one free box a year.

At checkout for the first box, then on the same date each month for as long as the plan runs. Shopify sends a receipt each time.

Yes, any time, from your account at account.maaibakehouse.co.uk. There is no minimum term and no fee. Changes made before the next billing date apply to that month's box.

Yes, from your account. Update it before the next billing date and the next box goes to the new address.

By Royal Mail Tracked 24. You receive a tracking link by email once your order has been dispatched.

We only deliver within the United Kingdom.

A little movement in the post is normal, such as a few crumbs or a cracked top, and does not change how the bakes taste. If anything arrives damaged, email [email protected] within 24 hours of delivery with your order number and a photo, and we will arrange a replacement or a refund.

A flat £4.50 for Tracked 24 delivery anywhere in the UK, and free on orders over £40. Monthly boxes are charged delivery each month unless that month's order is over £40.

Put them in the fridge as soon as they arrive and eat them within five days. They also freeze well for up to three months.

In the fridge, in the packaging provided or an airtight container, from the moment they arrive.

Keep it out of the fridge and eat it within 2 days.

Yes. Everything we bake is halal and suitable for vegetarians.

No. There is no alcohol in the tiramisu, or in anything else we bake.

Everything we bake is halal and suitable for vegetarians, with no alcohol in anything, the tiramisu included. Both boxes contain gluten, eggs, milk and soya, so neither is gluten free, dairy free, egg free or vegan, they may contain sesame, and our kitchen also handles nuts. The allergens are listed on each product page and on our ingredients page. If you have a severe allergy, contact us before ordering.

We use real butter, free range eggs and 70% chocolate. The allergens in each box are listed on its product page and on our ingredients and allergens page, linked at the bottom of every page.

Our bakes are perishable, so we cannot accept returns. If your order arrives damaged, incorrect or below our usual standard, email us within 24 hours of delivery with your order number and a photo, and we will arrange a replacement or a refund.

Email [email protected] within 24 hours of delivery with your order number, what went wrong and a photo, and we will look into it.